FREQUENTLY ASKED QUESTIONS
What is your return/exchange policy?
No Refunds or Returns, Exchanges are available through customer service only. No in-store exchanges.To process an exchange, click the link below
We allow the exchange of purchased items for a different size within 30 days. Once the exchange request is approved, the replaced item will usually be shipped to you within 7-10 business days once we have received the returned item.
Q. How do I ship back the items?
A. For instructions on how to ship the returned products, please refer to the email received after placing the return request.
We will only exchange an item that is new with tags only.
Q. My question is not addressed...
A. If you have any queries regarding your order, reach out to us at firstname.lastname@example.org
Q. Do you ship outside the U.S.A.?
Q. How long does it take for my order to ship to my address?
A. Please allow 7-10 business days to process the order. As of January 2022, shipping carriers have suspended delivery guarantees (except for UPS Next Day Air) and thus your order cannot be guaranteed to arrive by a specific date.
Orders typically arrive in 5-10 business days once shipped, depending on where you are located, but all customers have the option to pay for expedited shipping.
We remain committed to serving you, but as we focus on the continued safety and well-being of our teammates and customers, please expect some delays in the usual Allstar experience. Your package could take an additional 3-4 business days to arrive at your doorstep. We thank you for your continued support and appreciate your business.